Simon Tupman

Simon has experienced more changes in his life than most people. Decisions to change career and country have exposed him to living life in a dynamic world. When it comes to making positive changes in life and in business, Simon knows all about it.
• At 24 he was a criminal lawyer.
• At 29 he completed an MBA.
• At 31 he was an ad’ agency executive.
• At 33 he immigrated to New Zealand
• At 35 he started his own business.
• In 1997 he moved to Australia and started business all over again.
Simon presents keynote speeches, interactive workshops and seminars for a variety of organisations, particularly those in professional practices and financial services. His presentations are tailored to suit the individual needs of each client. He presents in an easy-to-listen-to style using subtle humour and personal experience to illustrate his points. His relaxed presentation style delivers inspiring insights that will challenge and motive you and your team to higher levels of performance.
As a business development specialist in the professional practices sector, he has advised a wide range of businesses on how best to meet the challenges of change head on and to great effect. His involvement with business, and in particular the professions, spans 20 years. During that time he has experienced life as a practising solicitor and criminal lawyer in the UK and as a marketing consultant and speaker for professional organisations in England, the United States, Australia and New Zealand. Personnel ranging from CEOs to front desk receptionists have enjoyed Simon’s presentations, learning specifically how to offer excellent service, how to get repeat business, how to coach staff, how to work together as a team and how to be accountable and responsible in the workplace.
Simon facilitates the application of up-to-date management principles to businesses in a world of client surveys, marketing strategies and human resource codes. He believe the challenges facing today’s organisations, both companies with shareholder responsibilities and professional practices with partnership responsibilities, are often fraught with problems and difficulties, resulting in conflict and dissatisfaction within the ranks. Traditionally management within professional firms may have been seen only as a cost cutting means, and many aspects of management are alien to the way that professionals, trained to be proficient in the technical aspects of their professions, are trained to think.
The challenge is to change the focus to become competitive and client driven. Clients’ expectations are increasing, and achieving client satisfaction is putting different demands on businesses. There is a need to access the clients, understand their needs and put into place service improvement initiatives - a whole change of thinking which needs to be seen as an opportunity, not a threat. Many of the initiatives are small, practical and commonsense responses to today’s competitive challenges.
An organisation can often be judged by how the clients’ perceive it as well as how the people in the organisation perceive it. Recognition that businesses are driven by people and service leads to the requirement to manage the attitudes and requirements of staff, supervising their development and business training and finding ways to make them more productive. That includes retaining the best staff and hiring the most appropriate staff in a time of increased workforce mobility
Simon is a member of the Law Society of England and Wales, founding chairman of the New Zealand Professional Services Marketing Association, a former Vice President of the National Speakers Association of New Zealand.

Presentations: 

Topics:
• How to Take Good Care of Your Business ... So It Takes Good Care of You
• How to Get The Best Out of Your Clients, Staff and You
• How to Stay Ahead of the Competition
• What They Don’t Teach you at College
• Coaching New Professionals
• Marketing is a Contact Sport
• How to Turn Your Staff into Stars
• Secrets to Service, Success & Satisfaction
• How to Develop Customers for Life
• Corporate Hoaxer